Shipping policy

Shipping Policy

At STEPH, we are committed to ensuring your orders arrive safely and as quickly as possible. Below you will find all the information about how we manage shipments so you have everything clear before making your purchase.

Shipping Carrier

We work with Correos, the official postal service in Spain, known for its reliability and coverage throughout Europe.

Shipping Area

We ship to the entire Spanish territory and other European countries.

Delivery Times

  • Spain: We offer a fast shipping service with an estimated delivery time of 24 to 48 hours from order confirmation.

  • Rest of Europe: Delivery times may vary depending on the destination country and typically range between 3 to 7 business days. During the checkout process, we will inform you of the estimated delivery time based on your location.

Shipping Costs

  • Shipping costs are calculated and displayed during the checkout process before confirming your order.

  • Occasionally, we may offer promotions with free shipping or discounts on shipping costs.

Order Tracking

  • Once your order has been shipped, we will provide you with a tracking number so you can monitor the shipment status through Correos’ website or directly from our site.

Delays and Incidents

  • While we strive to meet the indicated delivery times, we are not responsible for delays caused by circumstances beyond our control, such as strikes, adverse weather conditions, or customs issues.

  • If you have any questions or problems with your shipment, please contact our customer service at info@stephswimwear.com.

Delivery

  • Delivery will be made to the address you provided when placing your order.

  • It is important that the address is correct and complete to avoid problems or delays in delivery.